Privacy Policy

Privacy Policy for eSimXpress

Last Updated: 20/09/2024

Introduction

Welcome to eSimXpress! This Privacy Policy explains how we collect, use, and protect your personal information when you use our services. By accessing or using our website, you agree to the terms outlined in this policy.

Information We Collect

  1. Personal Information:

    • When you sign up for our services, we collect information such as your name, email address, phone number, and billing details.
    • We may also collect location data (if permitted) to provide relevant services.

  2. Device Information:

    • We collect information about the device you use to access our services, including eSIM details, device type, operating system, and unique identifiers.

  3. Usage Data:

    • We gather data on how you interact with our website and services, including pages visited, features used, and duration of usage.

How We Use Your Information

  1. Service Provision:

    • We use your personal information to provide eSIM services, process orders, and manage your account.

  2. Communication:

    • We may contact you regarding service updates, promotions, or important notices related to your account.

  3. Improvement and Analytics:

    • We analyze usage patterns to enhance our services, troubleshoot issues, and improve user experience.

Data Security

  1. Protection Measures:

    • We implement technical and organizational measures to safeguard your data against unauthorized access, loss, or alteration.
    • Our eSIM technology ensures secure communication and encryption.

  2. Third Parties:

    • We work with trusted partners (e.g., network providers) who adhere to strict privacy standards.
    • We do not sell or share your personal information with third parties for marketing purposes.

Your Rights

  1. Access and Control:

    • You can access, update, or delete your personal information through your account settings.
    • You have the right to request a copy of the data we hold about you.

  2. Opt-Out:

    • You can opt out of marketing communications by following the instructions in our emails.

Changes to this Policy

We may update this Privacy Policy periodically. We recommend reviewing it regularly to stay informed about how we handle your data.